Our response to the COVID-19 virus situation | Motor Match Cars

Swansway is a family-owned and run business, we’re committed to looking after our staff and customers as we would our own family. To help protect the health, safety and wellbeing of our customers and colleagues, we temporarily closed our dealerships at 5pm on Tuesday 24th March, until further notice.

Our service centres at Volkswagen Van Centre Birmingham and Volkswagen Van Centre Liverpool will remain open to support key worker emergencies.

If you need assistance, please call our dedicated support team on 01270 444140, contact us via live chat or email [email protected].


 

Sales Customers

If you purchased a vehicle from one of our dealerships and were due to collect it shortly, please accept our apologies that this will not be possible to do whilst we are temporarily closed. Your vehicle will be looked after and stored safely, ready to have over to you as soon as we are able to re open.

Your sales person will contact you as soon as our dealerships re open to organise the handover of your new vehicle.

If you have any questions about a vehicle you have already collected, or one you are awaiting collection of, please contact our support team on 01270 444140.


 

Frequently Asked Questions:

Q. How do I contact my local dealership?

Our dealership premises are all temporarily closed but our dedicated support team are available on 01270 440140 from

  • Monday - Friday: 8am - 6pm
  • Saturday: 08:30am - 12:30pm

Alternatively please contact us by email on [email protected] or by live chat 24/7.​

Q. I was due to collect my new car before you closed; can I still collect it?

If you purchased a vehicle from one of our dealerships and were due to collect it shortly, please accept our apologies that this will not be possible to do whilst we are temporarily closed. Your vehicle will be looked after and stored safely, ready to have over to you as soon as we are able to re open.

Your sales person will contact you as soon as our dealerships re open to organise the handover of your new vehicle.

 

All the team at Swansway Group wish you well and we look forward to welcoming you back to our showrooms in the near future.

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