Covid-19 Update

Swansway Motor Group COVID-19 Update

19th April 2021 Update:

Following the latest announcement about the easing of the National Lockdown, all our showrooms will remain open. Our sales department will continue operating usual opening hours and will offer unaccompanied test drivers for customers. Our service departments continue to operate as they have been, minus collection, delivery, and courtesy vehicles. All departments are following safety measures to continually protect our customers and colleagues including temperature checks upon arrival, face coverings being worn, increased sanitisation stations and social distancing markers in place throughout the dealerships.

 

Our sales teams remain available to assist you with all aspects of your vehicle purchase in person or if you prefer digitally or by telephone and we will continue to offer a click and collect service, so you can take ownership of your next vehicle safely.

Digitally, our teams still remain fully available to offer personalised videos of our used vehicles, virtual appointments and are still available via the phone to assist you with your purchase. We will continue to offer a click and collect service for all vehicles purchased throughout this time. For those who prefer to enquire remotely, live chat is available 24 hours a day and we continue to offer an online reservation service, allowing you to reserve a vehicle online for £49 and apply for finance.

Our service centres at every location remain open for MOTs and essential maintenance. Service and MOT bookings are available via the website or over the phone. If you need assistance, please call our dedicated support team on 01270 444140.

Our service departments continue to operate as they have been, minus collection, delivery, and courtesy vehicles. All departments are following safety measures to continually protect our customers and colleagues including temperature checks upon arrival, face coverings being worn, increased sanitisation stations and social distancing markers in place throughout the site.

Thank you for continually working with us to offer a secure, safe environment for fellow customers as well as colleagues. We look forward to continuing to offer an exceptional service to all customers and look forward to welcoming you back to your local dealership soon.


Customer Guidance

In order to protect the health of all of our employees and customers the information below is provided as general guidance during the Coronavirus outbreak.

This guidance must be read and adhered to. If you have any concerns regarding our processes during your visit please raise them with the staff member accompanying you during your visit.

During the global pandemic we have all had to learn to adjust to new situations and procedures.

This is no different at our Swansway dealerships. Our short video shows you the measures we have taken to help ensure the wellbeing of both our customers, and our teams, as well as what you can expect when you do visit our sites.

 


Sales Customers

If you purchased a vehicle from one of our dealerships and were due to collect it shortly, we will get in touch to arrange a collection date for you to pick up your car.

If you have any questions about a vehicle you have already collected, or one you are awaiting collection of, please contact our support team on 01270 444140.


Frequently Asked Questions:

 

Q. How do I contact my local dealership?

Our showrooms are now open and we are accepting walk ins, we are still however offering virtual appointments and are available via the phone to assist you in purchasing your next vehicle during our usual opening hours including weekends.

Alternatively you can contact us via live chat 24/7 for any queries you may have .

 

Q. I was due to collect my new car before you closed; can I still collect it?

Our showrooms are now open, however, if you purchased a vehicle from one of our dealerships whilst our showrooms were closed, we continue to offer a click and collect service. This will be done in accordance with the latest government guidelines and adhering to social distancing measures at all times.

Our sales team will contact you shortly to organise the handover of your new vehicle.